Please visit the link below to cancel your membership or check your billing status. You can see the billing agent you were billed with in the email you received with your username and password


When you signed up to the website you should have received a email from one of our billing processors EPOCH or CCBILL. If you are not sure who processed your payment please send us your email with your username you choose to signup to the website.

For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime.

Sorry, we no longer accept Paypal.

  • You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links above - we do not process credit cards and cannot assist with this issue directly.
  • You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.
  • You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.
  • You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process.

The name of your billing company will appear on your statement. The name MYHDJAV will never appear so your privacy is secured. The data that was recorded when you signed up is used only by our technical and billing support staff. We never sell or give away your personal information to third parties and will never contact you via postal mail.

Your account will be blocked if there are more than 5 failed logins within 10 minutes. We do this to prevent fraud and to secure your account.

Actually there is no restriction to use our site, The only restriction is YOUR ACCOUNT CANNOT BE SHARED. If our system suspect your account being shared. For example - access our members area in USA at 3.00PM and access again in London at 4.00PM. Our system will block your account at once. All you need to do is to contact us to restore your account.

It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.

You can easily retrieve your password HERE by filling out the form. We'll send you an instant email for a new password for accessing the MYHDJAV members area.

If you are unable to log into the site, first make sure you're entering the correct username and password. If it still doesn't work, contact us as soon as possible using the form BELOW; please make sure you fill out the form completely so that we can help you as quickly as possible.

We offer our members a 200 Gigabytes (200 GB) download quota, resets every 24 hours. That converts to approximately 50 full length movies everyday!

Due to Japanese law all adult movies are censored. However, if you like the uncensored video, you can join our great partner site JapanHardcoreMovies

If you're on a PC, right click on the "Download" link and choose the "Save Target As" option. On a Macintosh, hold when you click on the link.

We have servers almost in every corners in the world. Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 50 KB/sec) from us but not from other sites, then you're experiencing this problem.

Couldn't find what you are looking for?

This page covers some of the more common questions you may have and problems you might encounter while using our site. If you still can't find an answer to your question/problem here, please contact us as soon as possible.

Contact Us