This page covers some of the more common questions you may have and problems you might encounter while using our site. If you still can't find an answer to your question/problem here, please contact us below.

How to cancel my membership?

Please visit the link below to cancel your membership or check your billing status. You can see the billing agent you were billed with in the email you received with your username and password


When you signed up to the website you should have received a email from one of our billing processors Verotel or CCBIll. If you are not sure who processed your payment please send us your email with your username you choose to signup to the website.

For recurring membership, we will automatically renew your membership each month, simply to make your life easier. However you can cancel it at anytime.

You can now pay for MYHDJAV membership by trading a YOP gift card.

Instant access, 100% anonymous, no credit card required.

Just using your paypal account to purchase the gift card at HKEGX.

Then you can Redeem the Gift Card here. to activate your membership instantly.

  • You may be in a country from which we do not accept credit card transactions. Please contact the card processor(s) directly using the links above - we do not process credit cards and cannot assist with this issue directly.
  • You may not physically be in the country where the card was issued. Solution: use a card issued in the country where you are currently located.
  • You may have disputed a payment with an adult site in the past. Solution: don't dispute charges you make.
  • You may want to check with the billing company that you are attempting to purchase through, as they may be able to give you more detailed information as to why a payment did not process.

The name of your billing company will appear on your statement. The name MYHDJAV will never appear so your privacy is secured. The data that was recorded when you signed up is used only by our technical and billing support staff. We never sell or give away your personal information to third parties and will never contact you via postal mail.

Your account will be blocked if there are more than 5 failed logins within 10 minutes. We do this to prevent fraud and to secure your account.

Actually there is no restriction to use our site, The only restriction is YOUR ACCOUNT CANNOT BE SHARED. If our system suspect your account being shared. For example - access our members area in USA at 3.00PM and access again in London at 4.00PM. Our system will block your account at once. All you need to do is to contact us to restore your account.

It should have been displayed after you purchased a subscription and emailed to the email address you provided when joining.If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there.If that doesn't work, just contact us, and we will help you locate your username/password.

You can easily retrieve your password HERE by filling out the form. We'll send you an instant email to reset a new password for accessing the MYHDJAV members area.

If you are unable to log into the site, first make sure you're entering the correct username and password. If it still doesn't work, contact us as soon as possible using the form BELOW; please make sure you fill out the form completely so that we can help you as quickly as possible.

We offer our members a 200 Gigabytes (200 GB) download quota, resets every 24 hours. That converts to approximately 50 full length movies everyday!

Due to Japanese law all adult movies are censored. However, if you like the uncensored video, you can join our great partner site JapanHardcoreMovies

The Virtual Reality Videos are actually the immersion videos which can be streamed or accessed via the VR headsets. It is totally different from the ordinary videos as the VR Content actually creates the illusion of user being the part of the videos with the rendition of the 3D imaging. Watching such videos is not just only restricted to your personal computer, TV and depending upon the content or the videos being watched, it also allows the users to interact with the video which is made possible by the 3D images.
Just like the usually movies, the VR Movies are created separately right at the beginning when the movie is being shot or recorded and it is recorded using the 360 degree videos cameras. This type of videos can also be created using the computer generated content by using the Virtual Reality immersive video enabled apps. However, the formats and technology used by the creators for creating VR Videos vary from software and devices which are being used for the production of such videos.
Get Started in 4K-VR
1) Get a VR Headset - We strongly recommend Oculus Quest 2
2) Download desired vr video into your PC
3) Install SKYBOX VR Player in your Oculus Quest 2 and watch the 4K-VR
Please, check here for details https://skybox.xyz/en/

If you're on a PC, right click on the "Download" link and choose the "Save Target As" option. On a Macintosh, hold when you click on the link.

We have servers almost in every corners in the world. Our servers have enough capacity to provide fast downloads for all our members. However, the way data packets travel through the Internet means that a small fraction of our customers experience poor download speeds. If you're getting very slow speeds (less than 50 KB/sec) from us but not from other sites, then you're experiencing this problem.

Couldn't find what you are looking for?

When contacting us, try to explain your concern or your problem as precisely as possible so that we can answer as efficiently and as fast as possible. Don't let a question go unanswered. Remember, we're here to help you!